The Board ensures that the police service has systems in place to handle misconduct appropriately but does not directly investigate individual complaints.
LECA handles individual complaints about police conduct, while the Inspector General ensures that boards and services comply with oversight standards and effectively address systemic issues.
Complaints about police conduct can be filed with the Law Enforcement Complaints Agency (LECA) or directly with the police service, whereas complaints about the adequacy or effectiveness of a service or board can be filed with the Inspector General of Policing. Instructions are available here.
